FAQs
For both locations all drivers of the vehicle will need to be present and provide a valid full driver’s license and credit/debit card in their own name. All drivers must be 21 < 25 years of age with licence. Drivers with an overseas licence must provide their country license and international license.
If customer holds a credit/debit card there will be a refundable deposit of $200.00.
Sydney Location -In order to pick up the car, domestic (Local NSW ) renters must present the following documents: valid driver license, credit or debit card on a main driver’s name, proof of home address (e.g. Utility bill), that is valid for at least 2 months before the pick up date. And the bond will be $1000.
For local residents who rent from Tasmania or from Sydney we do require three forms of Identification including current drivers licence,Bank card either debit or credit card and a utility bill not more than 3 months old proofing the current residential address.
We take a bond of $500-$1000 if you rent from Sydney airport and from Hobart airport $200 deposit.Bond will refund after 7 days from the return date by deducting tolls and admin charges.Depending on the bank it may take up to 5 business days to release the funds.
All toll charges incurred during your rental period, including a administration fee of $2.80 per toll entry, will be deducted from your bond. The remaining bond balance will be refunded within 7 days after vehicle drop-off.
If the call out is for a problem not inherent to the vehicle eg. Locked keys in the vehicle, changing a flat tyre, flat battery due to accessories left on etc, a $200.00 Roadside Assistance Fee is applicable.
There is no charge should the problem be inherent to the vehicle eg. Mechanical issues.
We offer a Premium Roadside Assistance Cover at $6.50 per day which waives the $200.00 call out fee. Please note: Towing is not covered.
If you’re involved in an accident, you will be required to pay the applicable excess amount based on your selected protection package:
- Package A: $5,400
- Package B: $700
- Package C: $0
If Package A is chosen, a repair management fee will also apply, ranging from $65 to $250, depending on the complexity of the repairs. These fees cover administrative and handling costs related to the accident.
| TIME | COST |
| 0-59 mins | No Charge |
| 1hr + | 1 Full Day Charge |
As a result of these extra charges any additional charges eg Child Seat, GPS, Excess Reduction option are calculated at 1 full day’s charge.
Bond will refund after 7 days from the return date by deducting tolls and admin charges of $2.80 per trip.
The hirer is fully responsible for paying any fines or penalties incurred during the rental period.
If YesDrive receives an infringement notice, an administration fee of $66 per notice will apply, in addition to being liable to pay for the fine itself.
A cleaning fee of $200 is applicable should the vehicle be returned in a state other than which it was rented out in, and cleaning above YesDrive’s standard practices is required. Eg pet hair, sand or smoking in the vehicle.
I have retuned my car, when will I get my bond back?
Bond will refund after 7 days from the return date by deducting tolls and admin charges. Depending on the bank it may take up to 5 business days to release the funds.
