How to Handle a Breakdown in Your Rental Car
How to Handle a Breakdown in Your Rental Car
No one plans for a breakdown, especially when you’re on holiday or a road trip. But whether you’re cruising along the coast from Sydney or exploring Tasmania’s rugged landscapes near Hobart, it’s important to know what to do if your rental car runs into trouble.
In this guide, we’ll walk you through what to do if your rental car breaks down — from who to call to how YesDrive helps you get back on the road quickly.
Table of Contents
First Things First: Stay Calm and Safe
If your car breaks down, your safety comes first. Here’s what to do immediately:
Pull over safely: Try to stop in a safe spot away from traffic — ideally a breakdown lane or wide shoulder.
Turn on hazard lights: This alerts other drivers that you’re having issues.
Stay inside the car (if safe): Especially on busy highways or in poor weather.
Use a reflective triangle: If your car has one and it’s safe to place it behind the vehicle.
Once you’re secure, it’s time to get help.
Who to Contact During a Breakdown
When you rent with YesDrive, you’re never on your own. Here’s what to do next:
1. Call the YesDrive Roadside Assistance Number
Your booking confirmation includes a 24/7 assistance hotline. We’ll connect you with a trusted roadside partner and help organise towing or repairs if needed.
2. Have your rental details ready
Be ready to share your booking number, car registration, and current location.
3. Follow instructions
Our support team will walk you through what to do, including whether to wait for assistance, continue driving (if safe), or transfer to another vehicle.
What Is Covered by YesDrive’s Roadside Assistance?
Our standard roadside support covers:
Mechanical faults
Battery issues
Flat tyres
Engine overheating
Electrical faults
Emergency towing
Important: If the breakdown is due to a fault with the car, you won’t be charged. However, issues caused by user error — like running out of fuel or locking keys inside — may involve a small fee.
If you’re unsure, just ask when you call. We’re happy to explain what’s covered in your situation.
What Not to Do with a Broken-Down Rental Car
Even if you’re feeling frustrated or rushed, avoid these common mistakes:
Don’t attempt major repairs: Leave it to professionals. DIY fixes could cause more damage or void your agreement.
Don’t abandon the car: Always contact YesDrive before leaving the vehicle.
Don’t continue driving if it feels unsafe: Strange noises, smells, or warning lights should never be ignored.
Tips to Avoid a Breakdown
While breakdowns aren’t always predictable, you can reduce the risk with a few simple checks:
Report any issues at pick-up: Notice a warning light or odd sound? Mention it before you drive off.
Drive responsibly: Stick to speed limits and avoid rough terrain unless you’re in a suitable vehicle.
Refuel regularly: Running out of fuel is one of the most common — and preventable — rental issues.
Use the right fuel type: Putting diesel in a petrol car (or vice versa) can cause serious damage. Always double-check the label.
Final Thoughts
Breakdowns are rare — especially when you’re driving a well-maintained YesDrive vehicle — but it’s always good to be prepared. Knowing what to do in the moment can save you time, money, and stress.
Whether you’re driving around Sydney or exploring Tasmania, YesDrive’s 24/7 support team is here to keep your trip moving.
Need a reliable rental for your next road trip? Book with YesDrive and travel with confidence — backed by local support and roadside help when you need it.
